Legal
Privacy Policy
Last updated: 14 February 2025 | Effective: 14 February 2025
Our Commitment to Your Privacy
Pantai Voyage Pte. Ltd. ("Pantai Voyage", "we", "us", or "our") is committed to protecting the personal data of everyone who contacts us, books a charter, or visits our website. This Privacy Policy describes what information we collect, why we collect it, how we use and protect it, and what rights you have under Singapore's Personal Data Protection Act 2012 (PDPA).
This policy applies to all personal data collected through our website at https://pantaiven.live, by phone, email, or during the provision of our yacht charter services. By using our website or services, you acknowledge that you have read and understood this policy.
Data Controller
The data controller responsible for your personal information is:
Pantai Voyage Pte. Ltd.
100 Pasir Ris Road, #01-11, Singapore 519154
Phone: +65 6215 9834
Email: [email protected]
Information We Collect
We collect only the personal data that is reasonably necessary for the purposes listed below.
Information You Provide Directly
- Name and contact details — collected via our enquiry form, phone calls, or email exchanges, used to respond to your enquiry and manage your booking.
- Phone number — used for booking coordination, operational updates, and day-of communication regarding your charter.
- Email address — used to send booking confirmations, pre-charter information, and follow-up correspondence.
- Message content — the content of enquiries you submit through our website form, retained to help us understand your needs and respond appropriately.
Information Collected Automatically
- Website usage data — pages visited, time spent, and general navigation behaviour, collected via analytics tools (see Cookies section).
- Device and browser data — device type, browser version, operating system, and screen resolution for website compatibility purposes.
- IP address — used for security monitoring and general geographic analytics (country/region level only).
Legal Basis for Processing
Under the PDPA, we process your personal data on the following grounds:
Consent
When you submit our contact form or agree to marketing communications, you provide voluntary consent to process your data for that purpose.
Contract Performance
When you book a charter with us, processing your contact and booking details is necessary to fulfil our obligations to you.
Legitimate Interest
We process certain data to operate and improve our services — including responding to enquiries and maintaining website security — where this does not override your rights.
Legal Obligation
We may retain certain records as required by Singapore commercial law, the Maritime and Port Authority of Singapore, or other applicable regulations.
How We Use Your Information
- Responding to enquiries submitted through our website or by phone
- Processing and confirming charter bookings
- Sending pre-charter information, itinerary details, and operational updates
- Managing post-charter follow-up, including feedback requests
- Analysing website traffic to understand how visitors find and use our site (using aggregated, anonymised data)
- Maintaining records as required under Singapore maritime and commercial regulations
- Sending occasional service updates or relevant charter information, where you have not opted out
We do not sell, rent, or trade your personal data with third parties for their own marketing purposes.
Data Sharing
Your personal data may be shared with third parties only in the following circumstances:
- Service providers: Trusted partners who assist us in delivering services — such as payment processors, IT infrastructure providers, or email delivery services — operating under data processing agreements and prohibited from using your data for their own purposes.
- Analytics providers: We use Google Analytics to understand website usage. Data shared is aggregated and does not directly identify you. You may opt out via your cookie preferences.
- Regulatory authorities: Where required by law, court order, or regulatory body — such as the Maritime and Port Authority of Singapore — we may disclose personal data as required.
Data Retention
We retain your personal data only for as long as it is necessary for the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Enquiry and contact form data | 24 months from date of last contact |
| Booking and transaction records | 7 years (as required by Singapore commercial law) |
| Website analytics data | 14 months (per Google Analytics defaults) |
| Marketing consent records | Until consent is withdrawn, then 12 months |
Cookies
Our website uses cookies to help it function correctly and to understand how visitors use it. Essential cookies are always active; optional analytics and marketing cookies are only activated with your consent.
For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.
How We Protect Your Data
- Data transmitted to and from our website is protected using TLS (HTTPS) encryption.
- Access to personal data within our organisation is restricted to staff who require it to carry out their responsibilities.
- Our hosting and IT infrastructure is maintained by reputable providers with robust security practices.
- In the event of a data breach that affects your rights and interests, we will notify you and the Personal Data Protection Commission (PDPC) within the timeframes required by the PDPA.
Your Rights Under the PDPA
As a data subject under Singapore's Personal Data Protection Act, you have the following rights:
Right to Access
You may request a copy of the personal data we hold about you and information about how it is being used.
Right to Correction
You may ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
Right to Data Portability
In certain circumstances, you may request your data in a structured, commonly used, machine-readable format.
Right to Opt Out of Marketing
You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any email.
Right to Lodge a Complaint
If you believe your data has been handled in a way that does not comply with the PDPA, you may contact the Personal Data Protection Commission (PDPC) at pdpc.gov.sg.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving your request.
Third-Party Links
Our website may contain links to external websites, including map services, payment providers, and partners. These sites operate independently and have their own privacy policies. We are not responsible for the privacy practices of any third-party website and encourage you to review their policies before sharing personal data with them.
Minimum Age
Our services and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child under 18 has submitted personal data through our website, please contact us so we may remove it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
Questions About This Policy
If you have questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please reach out: